Service Terms & Privacy Policy

Our website address is:

The services (“Fintrek Services”) will be provided by Fintrek Sdn Bhd (the latter hereafter also referred to as “we”, “us”, “ours” or “Fintrek”). The use of any of Fintrek Services will be subject to the following terms (the “Service Terms” & “Privacy Policy”).



By using any Fintrek Services, you agree to be bound by the Service Terms. In the Service Terms, “you” means: 

(i) your company identified in your account opening form, that is a company: (i) which will or has been incorporated using Fintrek Services or (ii) the secretarial, accounting, payroll, audit and tax services, which are or will be provided by Fintrek (a “Fintrek Company”);

(ii) your company identified in your account opening form that otherwise uses the Fintrek Services, for example, as a corporate shareholder in a Fintrek Company; and

(iii) you, acting in your individual capacity of someone who uses the Fintrek Services, for example, as a director or individual shareholder, an authorised person, ultimate beneficial owner of a Fintrek Company or a company referred to in clause 1.2.



Collection of your information

1.1 We may collect the following types of personal data (“Personal Data”):

(a) name
(b) residential address
(c) email address
(d) personal identification information (e.g. identity card number or passport number)
(e) nationality
(f) age or date of birth
(g) bank account details including statements
(h) professional or job title or occupation

1.2 We collect Personal Data directly from you, unless it is unreasonable or impracticable to do so. When collecting Personal Data, we may collect it in various ways, including:

(a) through your access and use of our website and/or Xero accounting software;
(b) through the Fintrek Company to which we provide the requested Fintrek Services;
(c) upon your completion of payment for engaging Fintrek Services;
(d) through emails, messaging applications or other file sharing means, which you use to provide the Personal Data to us.

1.3 If you do not provide us with any of the Personal Data, we may not be able to provide the requested Fintrek Services to your or the Fintrek Company, either to the same standard as if you had provided the Personal Data, or at all.


Purpose of Collection, Use and Disclosure

2.1 We collect, use and disclose your Personal Data for the following purposes, namely to:

(a) provide the requested Fintrek Services to you or the Fintrek Company and send communications as requested, or for consent purposes by you or Fintrek Company;
(b) verify you or the Fintrek Company’s identity;
(c) provide access to you or the Fintrek Company to Xero platform;
(d) provide you with access to certain areas of our website;
(e) answer enquiries and provide information or advice regarding our services;
(f) keep our records and your contact details up to date;
(g) process and respond to any complaints, enquiries or feedback from you; and
(h) comply with any law, regulation, binding decision or direction of a Regulator, and co-operate with any governmental authority.

2.2 We shall not share, sell, disclose or otherwise dispose of your Personal Data, other than in accordance with clause 3.

2.3 We may maintain the Personal Data upon expiry or early termination of the Fintrek Services Agreement if and to the extent necessary to enforce any of our outstanding rights hereunder, or as required by applicable laws, whichever period is longer.


Disclosure of Personal Data

3.1 We may disclose your Personal Data to:

(a) our affiliated companies or third-party services providers for the purposes (i) set our in clause 2.1, for the purpose of (ii) operating our website or business, (iii) fulfilling your requests, and (iv) processing and verification to enable us to comply with our internal policies and (v) for the purpose of otherwise providing our services to you or your Fintrek Company;
(b) the relevant Companies’ Registry for the purpose of us providing corporation secretarial services;
(c) law enforcement agencies or regulatory authorities in Malaysia or abroad, if we are required to do so by law;
(d) relevant parties if it is necessary for legal proceedings; or
(e) any other organisation for any authorised purpose with your express consent.

3.2 We may disclose your Personal Data to our affiliated companies or third-party service providers abroad for some of the purposes listed above. In these cases, the disclosure will be on a need to know basis.

3.3 Your consent for the collection, use and disclosure of the Personal Data will be on-going until such time it is withdrawn by you in writing. You may withdraw your consent for any of the purposes at any time by informing us at our office address. Whilst respecting your decision, withdrawal of your consent may affect the quality or continuation of the Fintrek Services. We shall therefore notify you of the potential consequences of your withdrawal before completing the process of your request of withdrawal.

3.4 Your withdrawal of consent will not affect our obligation to collect, use and disclose your Personal Data, if so required by law pursuant to clause 21.1.


Direct Marketing

4.1 We may send you direct marketing communications about our Services which we consider may be of interest to you. These communications are sent in various forms, including mail, SMS, telephone calls and emails, in accordance with applicable laws. If you indicate a preference regarding the method of communication, we will endeavour to use that method whenever practicable to do so.

4.2 You may at any time opt-out of receiving these marketing communications from us by contacting us.


Access and Correction

5.1 You may access or correct any Personal Data which we hold about you at any time by logging into your account or the account through which your Personal Data was provided.

5.2 Alternatively, you may contact us to request for access and correction of Personal Data which we hold. If you are entitled to access the Personal Data, we will try to provide you with suitable means of accessing it. We may charge you a reasonable fee to cover our administrative costs in providing the Personal Data to you. We do not charge for making any corrections to your Personal Data.


Protection of Personal Data

6.1 Although no method of transmission over the internet or electronic storage is completely secure, we take reasonable steps to ensure your Personal Data is protected from misuse or loss, unauthorised access, modification or disclosure.

6.2 All email and SMS messages (as provided by our website or online platform) sent to and from us may be monitored to ensure compliance with our internal policies and to protect our business.



7.1 We may send you “cookies”, which are unique identifiers, to your device, to enable our systems to recognise your device. We may also use cookies for additional purposes, including:
(a) identifying you during the login process to our website;
(b) keeping track of any preferences specified in your account;
(c) conducting research and diagnostics; and
(d) helping to prevent fraudulent activity and improve security.

7.2 If you do not wish to receive cookies, you can adjust your browser setting so that your device does not accept them.